00 Support
How can we help?
Email us directly, or write your message below and send it from your email app.
01 Write to us
02 Common questions
Getting going.
Installing, first launch, pairing your phone, and where your data lives.
How do I get started?
Download Mori, open the .dmg or run the installer, then paste a provider key. No account needed to start.
macOS will not open it
The Mac app is signed and notarized by Apple, so it should open normally. If macOS still hesitates, right click the app and choose Open.
Windows says unknown publisher
The Windows installer is not code signed yet, so SmartScreen may warn on first run. Click More info, then Run anyway.
How do I pair my phone?
In Mori Link on your iPhone, open Chat, tap the desktop icon, and generate a 6-digit pairing code. Type it into the Mori Link page of the desktop app. Done.
Is my data safe?
Keys are stored encrypted on your device. On Free, chats and memory stay on your machine. Paid plans add cloud sync, so they follow you across devices.
03 Plans and usage
Plans and limits.
What a plan adds, what happens at a limit, and how cancelling works.
What happens at a usage limit?
Managed usage flows in 5-hour sessions that refill on their own. At a limit, managed mode pauses until the next reset. Or switch to your own keys and keep working. Your account never locks.
Can I use my own API keys instead?
Always. On your own keys, model use is unlimited on every plan, Free included. Subscriptions add managed models and larger caps. Flip between the two at any time, mid-conversation if you like.
Can I cancel anytime?
Yes. Managed access runs through the end of your billing period. The app keeps working on your own keys forever after that.
04 Still stuck